WARRANTY / MAINTENANCE

A description of all warranty provisions and maintenance operations.

The following offer made by Cale Parking Systems USA, Inc contains a combination of equipment, back-office services, spare meter back up, spare parts supply, local warehouse and a local technical field support information.

Under this section, we will outline our offering and philosophies on the warranty program and maintenance of the Cale MP104 meter.

OVERALL PHILOSOPHY

MAINTAIN A SPARE INVENTORY OF METERS

We do not believe a meter should be repaired on street, unless the fix is one of many relatively easy fixes; i.e., clear coin jam, clear paper jams, etc.
Based on this philosophy, Cale will always maintain a spare inventory of complete meter heads in our local warehouse, above and beyond what the PABC has on order.
As a result of this strategy, if a meter has a fault that cannot be remedied in approximately 15 minutes, we will swap meter heads. This action will put these spaces back into revenue collection mode immediately. The meter that was taken out will then be evaluated at the warehouse. Once fully repaired and tested, it will be available back for the street, when or if required.

CALE’s Goal is 100% Operational Meters 100% of the Time!

MAINTAIN A SPARE INVENTORY OF PARTS

It goes without saying, a local supply of spare parts is required to ensure 100% meter operating population. In our re-order process, each critical part will be replaced upon receipt of notification of the parts movement to the field. Therefore, prior to a faulty part being received back from the field, its replacement will have already been shipped.
Cale is willing to supply a set seed stock of critical spare parts with the Authority on a consignment basis, to enable the Cities maintenance staff to efficiently remedy a problem. Also remember, with a supply of extra meters in stock, even an out of stock part, will not prevent us from having a 100% operating meter population.

SAME DAY RESPONSE

The City will have a completely trained maintenance staff. As a result, the Cities staff can resolve a large majority of field issues with no support required by Cale.

If support is required, it is Cale’s commitment that all calls will be responded to within a 4-hour window. This support will be available Monday-Friday 9AM-5PM EASTERN times.

PHONE SUPPORT

There will be a dual level of phone support for the City. The first call should be made to the local technician. If a response is not satisfactory, then the City has the option to call Cale Parking Systems Headquarters. A phone number and a representative to talk to at Cale’s office are available 24 hours a day, 365 days a year.

PREVENTATIVE MAINTENANCE

A complete preventative maintenance program will be outlined for the City to follow.
As with any electro-mechanical equipment, the closer the program is followed, the higher the up time the meter population will experience.

Along with the daily program outlined above, we also perform a set preventive maintenance program that consists of the following:

• Every 6 Months
• Check all cable connections for tightness and cleanness
• Remove and clean coin validator
• Remove and clean printer moving parts and thermal printing head
• Clean card reader read heads using alcohol impregnated cleaner pads
• Check sensitivity of the coin inlet sensor
• Check soundness of door gaskets / Check for any evidence of water getting into the machine
• Do general housekeeping inside of machine housing
• Do a check of the charging voltage being received at the battery

**These procedures will be performed even if it appears that they are not necessary at the scheduled time.

LOCAL TECHNICIAN SUPPORT

Included in our equipment pricing, is the first year parts warranty, and field support.

For a monthly fee, starting in month 13, Cale will warranty 100% all meter parts, and provide the field labor to support the City, when field support is required. Consumables not included

Under this warranty program, Cale requires the City to purchase Cale certified paper from Cale, at very competitive pricing, to ensure the average life span of the printer head.

ARGUS WIRELESS COMMUNICATION SYSTEM

The wireless two-way communication system has the capability to support many aspects of the warranty and maintenance program.

Alarms- The system will provide alarm indicators in the event the meter has any requirements for human intervention. These alarms could be for requirements as simple as the receipt paper is getting low; the coin hopper needs collection, and all the way to notifying that the printer is jammed. For a full list of alarms please refer to the Technical Proposal section. The printer jam detection/paper jam detection is a new feature. All meters that are delivered to the City will have this detection capability. .

With the proper training and usage of this data, the meter population will be attended to in a very efficient manner.

Maintenance Data- The City, in conjunction with the local Cale technician will be utilizing the C-Argus system to account and monitor all alarm calls. This data can be utilized to evaluate part performance and potential areas of improvement.

The end result of all aspects of our warranty and maintenance program is to have 100% of the Cities Cale MP104 meters up and operational 100% of the time!
 

Technical support is a key component of your Cale Parking solution.   If you have unique  requirements give our representatives a call to see how easy it is for CALE to meet your needs.