Help Desk Services
Put Our Phone Number on Your Parking Equipment!
CALE Help Desk Services offers a unique customer service approach, providing your parking customers and your field technicians another layer of support they may not have today. Here is a brief overview of our Parking Help Desk Solution:
- 24/7 live phone support
- English and Spanish speaking help desk agents
- Technical support and troubleshooting
- Customized scripts and call handling instructions
- Call tracking and logging of specific issues, which are provided in real time
- Dispatch your field technicians by email, phone or SMS text
- Call trend analysis and statistical reporting
- Online service tickets and call log
- Email notifications to your staff
- Custom local or toll-free number for your parking operation, or routing from your existing number
- Customer service decals provided for all of your parking equipment
Our Help Desk Team will answer and log calls regarding all parking-related issues:
- Meter and equipment operation (all meters, not just CALE!)
- General parking questions
- Disability parking
- Complaints
- Malfunctions or problems
- Parking rules and regulations
- Citation and impound questions
CALE WebOffice
CALE WebOffice (CWO) is a web-based solution for managing CALE pay and display and pay-by-space terminals. CWO lets you monitor and control CALE terminals from your PC using a web browser (no software to install) which makes it quick and easy to transfer information via the internet. CALE WebOffice gives you the ability to maximize your operational efficiency, thereby minimizing your costs.Increases operation reliability
Let CALE WebOffice handle all communication to and from your terminals automatically. Up to date information from the CALE terminals are available when you access the system. Get automatic notifications each time a terminal reaches a critical state. CALE WebOffice can forward alarm messages by e-mail and text messages to any user. This function is designed to minimize downtimes and maximize the availability of the terminals which will result in increased customer satisfaction and revenue. The automatic notification also makes it easy to determine fault patterns and to plan the maintenance of the terminals which will lower your operating costs.
Manages your figures
Explore important and useful statistical data regarding your operation. With CALE WebOffice it is easy to get the information you need in terms of ticket sales, revenues, balance and much more. The information can easily be presented as graphs, which makes it easy for you to compare, analyze and present statistics in a number of ways. Security is the key
IT professionals constantly monitor CALE WebOffice and its backup systems. The high security level, including data encryption, comprehensive backup routines and login procedure, enables you to focus fully on your operation. CALE WebOffice is certified worldwide as fully compliant with the Payment Card Industry (PCI) data security standard.
Watch the presentation below for more information on how The CALE Parking Help Desk can add a new level of customer service to your parking operation.
